tag:status.verixi.be,2005:/historyVERIXI BELGIUM - NETWORK STATUS PAGE Status - Incident History2024-03-19T03:30:00+01:00VERIXI BELGIUM - NETWORK STATUS PAGEtag:status.verixi.be,2005:Incident/200301862024-02-22T13:17:16+01:002024-02-22T13:17:16+01:00Power outage in our POP in Brussels - POP-BASTW<p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>13:17</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>20</var>, <var data-var='time'>23:33</var> CET</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Feb <var data-var='date'>20</var>, <var data-var='time'>16:32</var> CET</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p>tag:status.verixi.be,2005:Incident/198290112024-01-25T20:00:56+01:002024-01-25T23:10:52+01:00Problem on COAX in LLN area<p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>20:00</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>19:00</var> CET</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>14:44</var> CET</small><br><strong>Update</strong> - We have received a new estimate of the end of the outage.<br />We're currently expecting a full recovery between 6 p.m. and 8 p.m.</p><p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>13:38</var> CET</small><br><strong>Update</strong> - Loss of LLN COAX station.<br />Network and infrastructure work is already underway to reduce the impact and restore the network.<br />A full resolution estimate is currently 5:15pm.</p><p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>13:27</var> CET</small><br><strong>Identified</strong> - Our supplier is currently experiencing problems in Walloon Brabant.</p>tag:status.verixi.be,2005:Incident/187916182023-10-14T16:45:48+02:002023-10-14T17:38:01+02:00VDSL & GPON - Outage in 04 area<p><small>Oct <var data-var='date'>14</var>, <var data-var='time'>16:45</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>14</var>, <var data-var='time'>14:45</var> CEST</small><br><strong>Identified</strong> - An electrical problem has been identified at 41GRE. <br />We have put in place a backup solution. <br /><br />We are currently working with the infrastructure provider to implement a permanent solution.</p><p><small>Oct <var data-var='date'>14</var>, <var data-var='time'>13:35</var> CEST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.verixi.be,2005:Incident/185986652023-09-26T17:38:05+02:002023-10-03T18:24:29+02:002023-09-25 Fiber degradation in Liège North area<p><small>Sep <var data-var='date'>26</var>, <var data-var='time'>17:38</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>26</var>, <var data-var='time'>16:00</var> CEST</small><br><strong>Monitoring</strong> - The damaged fiber has been repaired by our supplier. <br />The links are operational again.</p><p><small>Sep <var data-var='date'>26</var>, <var data-var='time'>10:00</var> CEST</small><br><strong>Update</strong> - The damaged cable has been identified. <br />A landslide damaged the cable. <br />ETR : 26/09/2023 17:00</p><p><small>Sep <var data-var='date'>26</var>, <var data-var='time'>08:00</var> CEST</small><br><strong>Update</strong> - Our supplier went back to work to repair the link.</p><p><small>Sep <var data-var='date'>25</var>, <var data-var='time'>20:15</var> CEST</small><br><strong>Update</strong> - Our supplier has informed us that he will not be able to continue with the repair work at the Les Awirs power station due to difficult access to the site. <br />The supplier is invoking a case of force majeure in order to pause the SLA timer. Repair work will resume on Tuesday 26/09/2023 at 08:00.</p><p><small>Sep <var data-var='date'>25</var>, <var data-var='time'>17:19</var> CEST</small><br><strong>Update</strong> - Our supplier is still repairing the link, but the repair has been slowed down by the construction work at the Awirs power station.</p><p><small>Sep <var data-var='date'>25</var>, <var data-var='time'>13:39</var> CEST</small><br><strong>Identified</strong> - Our team has detected a dB loss on one of our links in Liège.<br />Technicians are currently on their way to repair the signal loss. This repair could take few hours.</p><p><small>Sep <var data-var='date'>25</var>, <var data-var='time'>10:30</var> CEST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.verixi.be,2005:Incident/181720472023-08-17T14:13:36+02:002023-08-17T14:15:01+02:00Backbone Router down at POP-MANHT<p><small>Aug <var data-var='date'>17</var>, <var data-var='time'>14:13</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>17</var>, <var data-var='time'>13:49</var> CEST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Aug <var data-var='date'>17</var>, <var data-var='time'>12:38</var> CEST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.verixi.be,2005:Incident/181549002023-08-16T01:08:24+02:002023-08-16T01:08:24+02:00Fiber cut in the province of Brabant Wallon<p><small>Aug <var data-var='date'>16</var>, <var data-var='time'>01:08</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>15</var>, <var data-var='time'>20:26</var> CEST</small><br><strong>Identified</strong> - The problem has been identified and a fix is being implemented. <br />Estimated return to normal state: 16/08/2023 02.00 am</p>tag:status.verixi.be,2005:Incident/169597662023-04-25T11:06:46+02:002023-04-25T11:06:46+02:00Incident on Proximus network<p><small>Apr <var data-var='date'>25</var>, <var data-var='time'>11:06</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved. <br />If it still does not work, please reboot the cpe.</p><p><small>Apr <var data-var='date'>25</var>, <var data-var='time'>10:49</var> CEST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.<br />If it still does not work, please reboot the cpe.</p><p><small>Apr <var data-var='date'>25</var>, <var data-var='time'>09:55</var> CEST</small><br><strong>Update</strong> - Customers having a line on Wholesale Carrier are affected by routing bug on the Proximus network (customer is assigned to the Proximus context instead of the Verixi context). <br />Proximus is currently working on it.<br /><br />Customers on Verixi WBA network (DSL & GPON) are not affected.</p><p><small>Apr <var data-var='date'>25</var>, <var data-var='time'>09:37</var> CEST</small><br><strong>Investigating</strong> - We are currently investigating this issue with Proximus.</p>tag:status.verixi.be,2005:Incident/167492992023-04-20T00:55:27+02:002023-04-20T00:55:27+02:0020230419 - IP Transit Provider maintenance<p><small>Apr <var data-var='date'>20</var>, <var data-var='time'>00:55</var> CEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Apr <var data-var='date'>20</var>, <var data-var='time'>00:47</var> CEST</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Apr <var data-var='date'>19</var>, <var data-var='time'>22:00</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Apr <var data-var='date'> 4</var>, <var data-var='time'>15:41</var> CEST</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Apr <var data-var='date'> 4</var>, <var data-var='time'>15:31</var> CEST</small><br><strong>Scheduled</strong> - One of our provider will perform a software upgrade works on network device in order to ensure continued service reliability.</p>tag:status.verixi.be,2005:Incident/167493752023-04-15T15:50:53+02:002023-04-15T15:50:53+02:0020230415 - Fiber cut in Liège area<p><small>Apr <var data-var='date'>15</var>, <var data-var='time'>15:50</var> CEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Apr <var data-var='date'>15</var>, <var data-var='time'>08:02</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Apr <var data-var='date'> 4</var>, <var data-var='time'>15:39</var> CEST</small><br><strong>Scheduled</strong> - Following works between Liège and Seraing, our supplier needs to carry out maintenance on one of our links in the Liège area.</p>tag:status.verixi.be,2005:Incident/167501262023-04-14T04:42:14+02:002023-04-14T04:42:14+02:0020230413 - Fiber cut in Louvain-La-Neuve area<p><small>Apr <var data-var='date'>14</var>, <var data-var='time'>04:42</var> CEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Apr <var data-var='date'>14</var>, <var data-var='time'>04:29</var> CEST</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Apr <var data-var='date'>13</var>, <var data-var='time'>20:02</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Apr <var data-var='date'> 4</var>, <var data-var='time'>16:28</var> CEST</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Apr <var data-var='date'> 4</var>, <var data-var='time'>16:28</var> CEST</small><br><strong>Scheduled</strong> - Following roadworks in the Corroy-le-grand interchange (E411 - N25), our provider have to move the cable to a new location.</p>tag:status.verixi.be,2005:Incident/168210502023-04-11T14:38:08+02:002023-04-11T14:38:08+02:00Power outage in our POP in Ittre<p><small>Apr <var data-var='date'>11</var>, <var data-var='time'>14:38</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'>11</var>, <var data-var='time'>14:14</var> CEST</small><br><strong>Monitoring</strong> - Power has been restored on site.</p><p><small>Apr <var data-var='date'>11</var>, <var data-var='time'>13:38</var> CEST</small><br><strong>Identified</strong> - Our supplier has been notified. Our team is on its way to place an emergency power supply.</p>tag:status.verixi.be,2005:Incident/165325962023-03-17T01:59:28+01:002023-03-17T01:59:28+01:00Fiber cut in the Liège North area<p><small>Mar <var data-var='date'>17</var>, <var data-var='time'>01:59</var> CET</small><br><strong>Resolved</strong> - All services has been restored.</p><p><small>Mar <var data-var='date'>17</var>, <var data-var='time'>01:18</var> CET</small><br><strong>Monitoring</strong> - The fiber link has been restored.</p><p><small>Mar <var data-var='date'>16</var>, <var data-var='time'>20:35</var> CET</small><br><strong>Identified</strong> - Due to a maintenance that has not been communicated to us, we are currently experiencing an outage on our fiber link between Grâce-Hollogne and Liège.<br /><br />Restore time announced 17/03/2023 04:00</p><p><small>Mar <var data-var='date'>16</var>, <var data-var='time'>20:21</var> CET</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.verixi.be,2005:Incident/164736722023-02-15T11:55:00+01:002023-03-13T11:49:48+01:002022-02-15 - Power Outage POP ITTRE.BRA.BE<p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>11:55</var> CET</small><br><strong>Resolved</strong> - POP ITTRE.BRA.BE DOWN<br /><br />Impact:<br />All the non-protected services terminated in our point of presence (POP) ITTRE.BRA.BE have suffered a 7 minutes downtime.<br />All the non-protected services (i.e. wavelengths) going through our point of presence (POP) ITTRE.BRA.BE have suffered a 7 minutes downtime.</p>tag:status.verixi.be,2005:Incident/158800192023-01-19T08:51:55+01:002023-01-19T08:51:55+01:002023-01-19 Issue on PXS network<p><small>Jan <var data-var='date'>19</var>, <var data-var='time'>08:51</var> CET</small><br><strong>Resolved</strong> - This problem was solved by the subco around 8:45 AM. We will be in touch with them to get a reason for outage.</p><p><small>Jan <var data-var='date'>19</var>, <var data-var='time'>08:30</var> CET</small><br><strong>Update</strong> - VDSL Carrier is down at some places, not everywhere.</p><p><small>Jan <var data-var='date'>19</var>, <var data-var='time'>08:30</var> CET</small><br><strong>Investigating</strong> - Issue on PXS network ; leased lines (NGLL & NGLL Light) confirmed. VDSL Carrier suspected to be down as well.</p>tag:status.verixi.be,2005:Incident/150876122022-12-13T11:00:35+01:002022-12-13T21:56:29+01:00GENERAL OUTAGE BELGIAN BACKBONE NETWORK - 2022-12-13 9:40<p><small>Dec <var data-var='date'>13</var>, <var data-var='time'>11:00</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'>13</var>, <var data-var='time'>10:17</var> CET</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Dec <var data-var='date'>13</var>, <var data-var='time'>10:15</var> CET</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Dec <var data-var='date'>13</var>, <var data-var='time'>10:00</var> CET</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Dec <var data-var='date'>13</var>, <var data-var='time'>09:40</var> CET</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.verixi.be,2005:Incident/136737522022-11-25T16:26:01+01:002022-11-25T16:26:01+01:00Internet Access - Problems in Belgium<p><small>Nov <var data-var='date'>25</var>, <var data-var='time'>16:26</var> CET</small><br><strong>Resolved</strong> - Problem solved.<br />Still waiting for an incident report from BNIX, will update the ticket as soon as received.</p><p><small>Nov <var data-var='date'>25</var>, <var data-var='time'>15:25</var> CET</small><br><strong>Update</strong> - BNIX has fixed the issue on their network. We asked an incident report.<br />The line that was affected is back in production.</p><p><small>Nov <var data-var='date'>25</var>, <var data-var='time'>12:00</var> CET</small><br><strong>Update</strong> - BNIX has been informed about the issue on their network.</p><p><small>Nov <var data-var='date'>25</var>, <var data-var='time'>11:30</var> CET</small><br><strong>Identified</strong> - The issue has been identified. It takes place in the network of the national Internet eXchange Point (IXP) called BNIX.<br />Verixi has 2 connections to BNIX: 1 in Datacenter Level3 ; 1 in Datacenter Interxion.<br /><br />The line in Datacenter Level3 is receiving unallowed traffic from the IXP.<br />We de-activate the line until further notice.<br /><br />Impact: Traffic back to a normal situation. Source problem still to fix, but has no impact on production anymore.</p><p><small>Nov <var data-var='date'>25</var>, <var data-var='time'>09:15</var> CET</small><br><strong>Investigating</strong> - Customers calling about problems from/to the Proximus network.<br />Under investigation.<br /><br />Impact: Packet losss between Verixi & Proximus.</p>tag:status.verixi.be,2005:Incident/101212582022-06-01T12:31:41+02:002022-06-01T12:31:41+02:002022-06-01 - VDSL & GPON - Panne générale / Network Outage<p><small>Jun <var data-var='date'> 1</var>, <var data-var='time'>12:31</var> CEST</small><br><strong>Resolved</strong> - This incident was resolved at 9:25 and was due to a human error at the subo operator. It has been confirmed that we can close this case.</p><p><small>Jun <var data-var='date'> 1</var>, <var data-var='time'>09:32</var> CEST</small><br><strong>Monitoring</strong> - The interconnection link came back up. We are discussing with the operator to check if they cleary identified the problem, and if it can be considered as solved.</p><p><small>Jun <var data-var='date'> 1</var>, <var data-var='time'>09:23</var> CEST</small><br><strong>Update</strong> - The network operator is investigating the issue on the interconnection.</p><p><small>Jun <var data-var='date'> 1</var>, <var data-var='time'>09:23</var> CEST</small><br><strong>Investigating</strong> - At 8:51 AM local time, our monitoring system detected a network outage on the interconnection between Verixi and the operator providing us with VDSL & GPON lines. The network impacted is the "Carrier" network (national collect), the WBA network (provincial collect) is not impacted.<br />This is a is a general issue, impacting hundreds of customers.<br />The network operator is working on the problem.<br />We don't know yet how long it will take to repair.<br /><br />A 8h51, notre système de monitoring a détecté une panne sur l'interconnexion entre Verixi et l'opérateur qui lui fourni des connexions VDSL et GPON. Seul le réseau "Carrier" est impacté, le réseau "WBA" ne l'est pas.<br />Ce problème est général et impacte plusieurs centaines de clients.<br />L'opérateur tiers est prévenu, et ses équipes travaillent à la résolution du problème.<br />Nous n'avons pas encore d'estimation du délai de réparation.</p>tag:status.verixi.be,2005:Incident/77622592021-08-14T15:26:01+02:002021-08-14T16:36:20+02:00Liège area : Router down in Vivegnis<p><small>Aug <var data-var='date'>14</var>, <var data-var='time'>15:26</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>14</var>, <var data-var='time'>15:25</var> CEST</small><br><strong>Update</strong> - Problem fixed by engineer.</p><p><small>Aug <var data-var='date'>14</var>, <var data-var='time'>12:10</var> CEST</small><br><strong>Identified</strong> - Impact: 5 customers in area Visé/Herstal/Wandre/Liège down.<br />Verixi is dispatching an engineer to replace the failed equipement. ETA: 14h30 (2:30 PM GMT+2).</p><p><small>Aug <var data-var='date'>14</var>, <var data-var='time'>11:55</var> CEST</small><br><strong>Investigating</strong> - RTR03.VIVEG.LIE.BE.VERIXI.NET is down</p>tag:status.verixi.be,2005:Incident/71947532021-06-08T15:56:32+02:002021-06-08T15:56:32+02:00Internet on Coax down in Louvain-La-Neuve, Mont-Saint-Guibert, Court-St-Etienne, Chaumont-Gistoux<p><small>Jun <var data-var='date'> 8</var>, <var data-var='time'>15:56</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'> 8</var>, <var data-var='time'>06:27</var> CEST</small><br><strong>Update</strong> - Issue is resolved for most customers. 2 customers are still affected for an unknown reason.</p><p><small>Jun <var data-var='date'> 8</var>, <var data-var='time'>05:41</var> CEST</small><br><strong>Investigating</strong> - We are investigating this issue.</p>tag:status.verixi.be,2005:Incident/71864922021-06-07T08:20:17+02:002021-06-07T15:34:58+02:00Power Outage - POP GRAHO.LIE (Grâce-Hollogne)<p><small>Jun <var data-var='date'> 7</var>, <var data-var='time'>08:20</var> CEST</small><br><strong>Resolved</strong> - Power has been restored onsite.</p><p><small>Jun <var data-var='date'> 7</var>, <var data-var='time'>06:15</var> CEST</small><br><strong>Identified</strong> - Issue identified. General power outage in Grace-Hollogne. UPS empty.</p><p><small>Jun <var data-var='date'> 7</var>, <var data-var='time'>06:00</var> CEST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.verixi.be,2005:Incident/58701812020-12-23T16:40:05+01:002020-12-23T16:40:05+01:00GPON Fiber/VDSL/ADSL - Customers have no connectivity anymore in the Area "Stro/Paille/02STR", affecting Brussels center/Brussels South<p><small>Dec <var data-var='date'>23</var>, <var data-var='time'>16:40</var> CET</small><br><strong>Resolved</strong> - Incident resolved around 4:20 PM.</p><p><small>Dec <var data-var='date'>23</var>, <var data-var='time'>15:30</var> CET</small><br><strong>Identified</strong> - The connectivity between Proximus and Verixi in the Area "Stro/Paille/02STR" is not working correctly.<br />All GPON Fiber, VDSL and ADSL customers are affected.</p>tag:status.verixi.be,2005:Incident/51913462020-09-26T23:54:00+02:002020-09-27T16:58:52+02:00Packetloss Brussels/Louvain-La-Neuve/Namur<p><small>Sep <var data-var='date'>26</var>, <var data-var='time'>23:54</var> CEST</small><br><strong>Resolved</strong> - Packet loss (80%) detected on a link used to serve area Brussels (especially Ixelles / Brussels Louise), Louvain-La-Neuve, Namur.</p>tag:status.verixi.be,2005:Incident/51121202020-09-17T16:36:34+02:002020-09-18T09:14:56+02:00Fiber cut Avenue Louise 489/491/493 (Bruxelles, BE)<p><small>Sep <var data-var='date'>17</var>, <var data-var='time'>16:36</var> CEST</small><br><strong>Resolved</strong> - The damaged fiber has been repaired.</p><p><small>Sep <var data-var='date'>17</var>, <var data-var='time'>14:30</var> CEST</small><br><strong>Investigating</strong> - The damaged fiber has been located.</p><p><small>Sep <var data-var='date'>17</var>, <var data-var='time'>11:54</var> CEST</small><br><strong>Identified</strong> - There is a fiber cut affecting a cable in Avenue Louise. Affected buildings: Numbers 489, 491, 493.<br />A team of splicers is on their way. Repair works could take several hours.</p><p><small>Sep <var data-var='date'>17</var>, <var data-var='time'>11:15</var> CEST</small><br><strong>Investigating</strong> - We are investigating.</p>tag:status.verixi.be,2005:Incident/46276502020-08-23T08:30:31+02:002020-08-23T08:30:31+02:00UPS replacement at POP BRA:BASTW<p><small>Aug <var data-var='date'>23</var>, <var data-var='time'>08:30</var> CEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'>23</var>, <var data-var='time'>07:30</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'>16</var>, <var data-var='time'>11:30</var> CEST</small><br><strong>Scheduled</strong> - UPS replacement<br /><br />Impact:<br />Loss of the backup power feed (UPS) during the maintenance.<br />No impact forseen as long as the main feed (powergrid) is not affected.</p>tag:status.verixi.be,2005:Incident/48455602020-08-13T15:00:28+02:002020-08-13T17:04:56+02:00Fiber cut Woluwe-Saint-Lambert<p><small>Aug <var data-var='date'>13</var>, <var data-var='time'>15:00</var> CEST</small><br><strong>Resolved</strong> - Fibers repaired.</p><p><small>Aug <var data-var='date'>13</var>, <var data-var='time'>13:58</var> CEST</small><br><strong>Identified</strong> - The repair is in progress.</p><p><small>Aug <var data-var='date'>13</var>, <var data-var='time'>13:53</var> CEST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Aug <var data-var='date'>13</var>, <var data-var='time'>10:00</var> CEST</small><br><strong>Investigating</strong> - A fiber optic cable is damaged in the city of Woluwe-Saint-Lambert.</p>