Postmortem -
Read details
Aug 1, 03:13 CEST
Resolved -
This incident has been resolved. All affected services have been stable since approximately 17:45 CEST, and we have maintained enhanced monitoring since to confirm sustained stability. We apologize for the inconvenience this may have caused.
Jul 30, 18:00 CEST
Monitoring -
A fix has been implemented and we are monitoring the results. Connectivity has been restored for the large majority of affected customers.
Jul 30, 17:00 CEST
Identified -
We have identified the cause as an unexpected side effect following a corrective intervention on a network core component, which briefly destabilized routing on part of our infrastructure. Our team is actively working to restore full connectivity for all affected customers.
Jul 30, 15:30 CEST
Investigating -
We are currently investigating reports of intermittent connectivity issues affecting a subset of our VDSL and Fiber access customers. We will provide updates as more information becomes available.
Jul 30, 15:15 CEST